Frequently Asked Questions

Diligence Physical Therapy and Wellness is mobile and provides all services in our patient's homes. We bring all necessary equipment to your appointment including a portable massage table for hands-on treatment and certain exercises.

Diligence Physical Therapy and Wellness is is out of network with commercial health insurances. We accept cash, credit card, HSA, and FSA for payment which is due at the time of service.Patients can request a Superbill (itemized list of charges) to submit to their insurance on their own behalf for potential reimbursement and must make payment at time of service. Diligence Physical Therapy and Wellness does not guarantee that insurance will provide reimbursement.

Diligence Physical Therapy and Wellness not currently accepting Medicare and we are unable to treat Medicare beneficiaries for conditions considered medically necessary. If you would like to see a provider that does accept Medicare, we would be happy to recommend a provider. If you would like to see us for fitness or wellness purposes, we do offer these private pay services.

Arizona allows direct access for physical therapy; therefore, a referral is not necessary to receive physical therapy or wellness services on a self-pay basis.

We offer free 15 minute phone consultations to anyone interested in learning more about our approach to physical therapy and to determine if Diligence Physical Therapy and Wellness is the right fit for you. Click here to schedule a phone consultation.

We also offer self-paced online programs if you prefer a DIY plan with some instruction as well as 2 low cost memberships for more support. Click here to learn more!

First of all, we are sorry to hear that physical therapy did not work for you in the past and we are happy that you are considering working with us given your past experience. Unlike many other therapists, Dr. Megan specializes in helping individuals with chronic pain and other nerve related pain and has specialized training in these areas. She would love to talk with you more prior to scheduling to fully understand your concerns and make sure she is the right fit to help you.

Click here to schedule your free phone consultation.

Yes! It is so important that you keep your appointments on days where your pain is worse so we can help figure out why it is worse, help you reduce your pain, and create a plan to relieve your pain moving forward. We recommend this whether this is your first visit, or we've seen you for several visits already. We will modify your treatment session based on how you're feeling now.

Before scheduling we will start with a 10-15 minute phone consultation to make sure we are a great fit to help you reach your goals.

We will then send you paperwork to complete. During the appointment, we will bring all necessary equipment.

We will start by talking about your current symptoms and doing a movement assessment as well as other assessments to get to the root cause of. your pain or injury.

We will get into treatment the same day with hands on treatment, exercise, or both!

We will then discuss a plan of care based on your assessment.

Telehealth physical therapy is a great option for individuals in Arizona who live outside of our treatment radius. To participate in a telehealth session you will need internet access with access to Zoom, a webcam on your phone or computer for the video conference, space to move around during assessment and treatment, and a way to prop up your phone or computer to show movement.

You will receive our evaluation accelerator form and consent form that must be completed prior to our session.

Here's what a telehealth session looks like:

• We meet via zoom and we talk more about what you're experiencing in terms of pain, movement, or injury and your goals for your therapy session. 

• I walk you through a movement screen and assessment (very similar to how I do this in person) 

• I explain my findings during the exam and walk you through stretches, exercises, etc to do to reduce pain and improve the way you are moving to help you reach your goals.  

• We discuss how to modify things you are doing day to day to help you relieve pain and prevent further discomfort 

• We discuss a plan moving forward whether that is more sessions, continuing with your exercise program independently, or taking another course of action - I give you a written copy of my notes from the session as well as a handout of the exercises we discussed. 

These appointments can be scheduled via phone call at 480-530-7488 or via our online booking portal. Please note that payment is taken at time of booking when booking online.

While this varies for every patient, a typical plan of care ranges from 6-10 visits. Most patients will experience relief after 2-3 sessions, BUT we don't want to stop there. We want to make sure your pain goes away AND we keep it from coming back when you do the daily activities you want and need to do.

We typically schedule visits 1x/week to allow you time to focus on your home program. During your appointments, we will continue with any needed hands-on treatment and keep progressing your program to help you meet your goals.

No, you do not need to have imaging prior to your appointment. As physical therapists, we focus on helping you relieve pain and move better regardless of imaging results. For more information on how we can help you without having your imaging results, check out our blog post!